menu

System Administrator

About the company:

BDO is an international network of public accounting, tax and advisory firms, the BDO Member Firms, which perform professional services under the name of BDO. The global network provides advisory services in 144 countries, with 56,389 people working out of 1,264 offices worldwide. The combined fee income of all the BDO Member Firms was $6.4 billion in 2013. BDO is the brand name for the BDO network and for each of the BDO Member Firms. Service provision within the international BDO network is coordinated by Brussels Worldwide Services BVBA, a limited liability company incorporated in Belgium with its statutory seat in Brussels. To reinforce our Global IT team, BWS is seeking a Business Analyst for our internal software deployments supporting our network’s Audit and Assurance practices.

 

The Role:

This role will focus on technical management of services developed and hosted by BDO Global IT. Ensuring the integrity, availability, performance, recoverability, and security in accordance with established policies, procedures and to agreed service levels.

 

Required Skills and Qualifications:

The ideal candidate must:

  • Three to five (or more) years of commercial IT experience in enterprise infrastructure implementation and administration.
  • Experience working with custom internally developed applications and interacting with development teams preferred.
  • Fundamental knowledge of ITIL, or other IT Service Management methodology framework, and 3+ years’ experience working in an environment with:
  • Effectively demonstrates leadership, teamwork, problem solving, initiative and integrity

 

The following skills would be considered an asset:

  • Adherence to formal change management processes.
  • Delivery of services and support to defined service levels
  • Experience using IT Service Management systems
  • Effectively demonstrates leadership, teamwork, problem solving, initiative and integrity
  • Excellent interpersonal and written communication skills; technical writing experience preferred

Qualifications:

  • Azure - Especially PaaS offerings – App Services, Azure SQL, etc.
  • Azure Active Directory B2B
  • Office365
  • SharePoint
  • PowerShell
  • Active Directory


Responsibilities:

  • Administration of core network and business services across a range of platforms and technologies. Focussed primarily on Microsoft cloud (Azure/Office365) technologies.
  • Working to resolve ticket as they are escalated to our team. Communicating effectively with both internal and external resources via the helpdesk system, email, voice and Skype. Operating in accordance with ITSM standards.
  • Installation, configuration, operation and maintenance of systems hardware and software.
  • Ensure business continuity through effective and efficient backup and recovery methodologies of core IT services
  • Automation of common procedures used to resolve Incidents, problems and Change Requests.
  • Standardisation and documentation of common procedures that cannot be easily automated, for execution by other resources or teams
  • Proactive monitoring of infrastructure and associated services
  • Proactive management of infrastructure and associated services including patching and upgrading of applications and operating systems, application delivery, and problem remediation
  • Provide customer service management in addition to general duties and contribution to team objectives
  • Participate in the projects that change existing services, establish new services or retire services from an operational implementation and support perspective

Apply for this position